About Payment
• T/T: 30% deposit in advance and balance paid after inspection before shipping.
• L/C: L/C at sight.
• Small Orders: Escrow or Paypal is accepted for express deliveries.
• Sample: $50-$100 based on different design and size (100% advance payment, deductible in the mass order).
Packing & Delivery
• Packaging: One piece into a polybag, suitable quantity per export carton.
• Loading Port: Shenzhen or Guangzhou, China.
Frequently Asked Questions (FAQ)
Q
Why do you charge a sample fee and how much is it?
We need to order materials for your customized designs, cover printing and embroidery setups, and pay our designers. Typically, the sample fee is 60 to 100 USD depending on the design complexity.
Q
Is the sample fee refundable?
Yes, if your bulk order amount exceeds 10,000 USD, the sample fee will be fully refunded to you.
Q
What is the lead time for samples?
It takes about 5-7 days according to the different sample requirements. Urgent samples can be processed and completed within three days.
Q
How do you guarantee and control product quality?
Our workers have extensive experience in toy and gift manufacture. We have a dedicated QC department checking the finished products one by one to ensure excellent quality.
Q
What is the minimum order quantity (MOQ)?
For new professional buyers, we can offer flexible small trial orders of 500 or 1000 pcs. For long-term established clients, there is no minimum order quantity constraint.
Q
What is the standard delivery time for orders?
Typically, bulk production takes 25-45 days depending on your order quantity. Urgent orders can be accommodated within 10-30 days under specific arrangements.